Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Australia: 2–7 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to factors outside our control (e.g. postal delays or customs processing).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
International Shipping
We ship worldwide. International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) so we can assist you.
Contact Us
For any shipping-related questions, please reach out via our contact page or email.